i8bet Privacy Policy – Your Data Protected Under Malaysia PDPA 2010 & SSL 256-bit i8bet Does Not Sell or Share Members' Personal Data with Third Parties Member Financial Information is Fully Encrypted – No Unauthorised Access Rights of Access, Rectification & Erasure Available to All i8bet Members i8bet Privacy Policy – Your Data Protected Under Malaysia PDPA 2010 & SSL 256-bit i8bet Does Not Sell or Share Members' Personal Data with Third Parties Member Financial Information is Fully Encrypted – No Unauthorised Access Rights of Access, Rectification & Erasure Available to All i8bet Members
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Official Document Last Updated: January 2026 Malaysia PDPA 2010

Privacy Policy i8bet – Our Commitment to Protecting the Personal Data of Malaysian Members

I8bet takes the privacy of your personal data seriously. This document details the types of data we collect, how it is used, how it is protected, and your rights as a member regarding your personal information. All data processing is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

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256-bit SSL PDPA Compliant No Data Sales
i8bet's Privacy Commitment
8 Key Sections of the Privacy Policy
1 Information We Collect
2 How We Use Your Data
3 Data Sharing with Third Parties
4 Security & Data Protection
5 Your Rights as a Member
+3 Cookies, Data Storage & Others
Six Key Privacy Commitments of i8bet

Here is how i8bet protects and respects the privacy of every Malaysian member

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256-Bit SSL Encryption at All Times

All data communications between your device and i8bet's servers are encrypted using 256-bit SSL – the same security standard used by major Malaysian banks such as Maybank and CIMB. This means your login credentials, financial details, and personal data cannot be intercepted by any third party during transmission.

256-bit SSL Bank-Grade Encryption Fully Secure
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No Sale of Data to Third Parties

I8bet has never and will never sell, rent, or transfer members' personal data to any external company or individual for marketing or any other commercial purpose. Your data belongs to you. We only share information that is strictly necessary with service providers who support the operation of our platform, and even then, they are bound by strict confidentiality agreements.

No Sale No Sharing Your Data
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Malaysia PDPA 2010 Compliance

All personal data processing by i8bet is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This includes the principles of lawful processing, data collection limited to what is necessary, and secure data storage. i8bet also complies with the notification and transparency requirements that PDPA mandates for all data subjects.

PDPA 2010 Full Compliance Malaysia
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Right to Access & Data Correction

As an i8bet member, you have the full right to access the personal data we hold about you, request corrections to any inaccurate information, and in certain circumstances, request the deletion of your data. Such requests can be submitted through our support team and will be processed within 14 business days.

Right of Access Right to Rectification Right to Erasure
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Transparent Cookie Usage

I8bet uses cookies to enhance your experience on the platform — including saving login preferences, remembering game settings, and analysing website performance for continuous improvement. We do not use cookies for surveillance purposes or to track your activity outside of the i8bet platform. You can manage your cookie settings through your browser.

Transparent Cookies No Surveillance Manageable
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Policy Change Notifications

Should i8bet make any material changes to this Privacy Policy, members will be notified via in-platform notifications or email. You will not miss any significant amendments that affect how your data is processed. The date of the most recent update is always clearly displayed at the top of this document for your reference.

Email Notifications Clear Updates Transparent
Table of Contents – i8bet Privacy Policy

This Privacy Policy explains how i8bet ("We", "Platform") collect, use, store, and protect your personal information ("Personal Data") when you use our online casino platform and related services at i8bet.click. This document also outlines your rights regarding that personal data and how to contact us should you have any questions or concerns about your privacy.

By registering an account or using any of our services i8bet, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us to close your account.

Personal data processing by i8bet operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to upholding all data protection principles established under Malaysian law and applicable international standards.

Note: This Privacy Policy was last updated on January 2026. The latest version is always available on this page.

Your Privacy is i8bet's Priority

When you register as a member i8bet, you entrust us with your personal information — your name, phone number, bank account details, and transaction records. We do not take that trust lightly. In seven years of operation, i8bet has never experienced any major data breach affecting our members, and we continue to invest in security infrastructure to ensure this record is maintained.

Unlike some online platforms that collect data excessively and use it for third-party advertising purposes, i8bet follows a data minimisation principle — we only collect information that is strictly necessary to operate your account, process financial transactions, and meet legal requirements. None of our 528,000 members need to worry about their personal information being sold to advertisers or third parties.

On a technical level, i8bet uses 256-bit SSL encryption for all data communications, an intrusion detection system (IDS) that monitors suspicious activity in real time, role-based access controls for internal staff, and secure, redundant data backups. Your password is never stored in plain text — it is saved as an irreversible cryptographic hash, meaning that even in the event of a system breach, your actual password cannot be stolen.

We understand that a growing number of Malaysian users are increasingly conscious of digital privacy, particularly in the context of online financial services. Privacy Policy i8bet this is written in plain, easy-to-understand English – not complex legal language – so every member knows exactly what happens to their data. If anything is unclear, our support team is available via live chat 24/7 to answer your questions.

1

Information We Collect

i8bet collect various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

1.1 Registration & Identity Information
  • Full name as per Malaysian Identity Card
  • An active Malaysian phone number
  • Date of birth (for age verification)
  • Email address (if provided)
  • A copy of your identity document (MyKad or passport) if requested for KYC verification
1.2 Financial & Transaction Information
  • Payment method details used — FPX bank account number, phone number linked to Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or DuitNow
  • Records of all deposit and withdrawal transactions, including amount, time, and method
  • Records of all betting and casino game activity on the platform
1.3 Technical & Device Information
  • The IP address of the device used to access the platform
  • Web browser or application type and version
  • Operating system and device model
  • Time and duration of each login session
  • Cookie data and related tracking technologies (see Section 6)
i8bet does not collect credit card information directly. All payments via FPX and eWallet are processed by licensed, PCI-DSS compliant third-party payment providers.
Collected Data Category Table
Data Category Example Information Purpose of Collection Mandatory?
Identity Name, Phone Number, Date of Birth Account registration, age verification Yes
Finance FPX / eWallet details, transaction records Processing deposits & withdrawals Yes
Gambling Betting records, winnings, losses Legal compliance, VIP programme Yes
Technical IP address, browser type, device Security, fraud detection Automatic
Communications Live chat records, support enquiries Customer support, improvement Situation
KYC IC copy, proof of address Identity verification for large withdrawals Situation
2

How We Use Your Data

Personal data collected by i8bet used only for legitimate and relevant purposes. The following are the primary purposes for which your data is used:

  • Account Management: Creating, managing, and maintaining your member account, including processing logins, updating profile information, and verifying identity.
  • Financial Transaction Processing: Processing deposits via FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow, as well as handling withdrawal requests to your Malaysian bank account or eWallet.
  • Fraud Detection & Security: Identifying and preventing fraudulent activity, money laundering, duplicate account usage, and other security threats that may compromise members or the integrity of the platform.
  • Legal Compliance: Meets compliance obligations required under Malaysian law, including PDPA 2010, anti-money laundering (AML) requirements, and Know Your Customer (KYC) requirements.
  • VIP Programme & Rewards: Calculating VIP points, determining VIP tiers, crediting daily cashback, and managing all related rewards and promotions.
  • Customer Support: Providing assistance to members via live chat and other support channels, including resolving disputes, answering enquiries, and troubleshooting technical issues.
  • Service Communications: Sending important notifications about your account, such as transaction confirmations, security alerts, and service update information.
  • Platform Enhancement: Analysing usage data in aggregate (without identifying individuals) to understand usage patterns and improve the platform experience for all members.
Important: i8bet does not use your personal data for third-party advertising or commercial profiling unrelated to our services. You will not receive advertisements from external companies based on data we collect.
3

Data Sharing with Third Parties

i8bet does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in operating our platform, we may need to share certain information with the following parties on a strictly limited basis:

  • Payment Processing Providers: FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow service providers receive the transaction information required to process your payments. All these providers are bound by strict data protection agreements.
  • Casino Game Providers: Gaming platforms from Evolution Gaming, Pragmatic Play, PG Soft, Microgaming, and other providers receive the session data necessary to operate their games. These providers comply with data protection standards set by the international gaming industry.
  • IT & Security Service Providers: Companies providing server hosting, cybersecurity, and technical infrastructure services to i8bet may have limited access to data strictly within the scope of their technical responsibilities.
  • Law Enforcement Authority: i8bet will disclose personal data to the police, enforcement authorities, or courts if required by a valid court order or under applicable Malaysian legal obligations.

Every third party we share data with is bound by a data protection agreement requiring them to use that data solely for agreed purposes, protect it with appropriate security measures, and not disclose it to any other party without authorisation i8bet.

Should i8bet involved in any merger, acquisition, or sale of assets, members' personal data may be transferred as part of the business assets. Members will be notified via a clear notice before any such transfer takes place.
4

Security & Data Protection

i8bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

  • Encryption in Transit: All data transmitted between your browser or app and i8bet's servers is encrypted using TLS 1.3 protocol with a 256-bit key length — the highest encryption standard commercially available.
  • Storage Encryption: Sensitive data stored in our databases is encrypted using strong symmetric encryption algorithms. Passwords are stored as one-way hashes using the bcrypt algorithm — they cannot be reversed, even by i8bet staff.
  • Internal Access Controls: Access to member personal data by i8bet staff is restricted on a strict need-to-know basis. All access is logged and monitored. Staff with access to sensitive data undergo background checks and regular privacy training.
  • Real-Time Security Monitoring: Intrusion detection systems (IDS/IPS) monitor network traffic in real time to identify and block suspicious activity before it can cause harm.
  • Secure Data Backup: Member data is automatically backed up to a secure, separate location on a regular basis to ensure recovery is possible in the event of a system failure.
  • Regular Security Testing: i8bet conducts regular penetration testing and security vulnerability assessments by independent cybersecurity experts to identify and patch any weaknesses before they can be exploited.

While we take all reasonable steps to protect your data, no online security system is entirely foolproof. We therefore encourage you to take your own precautions, such as using a strong password, keeping your login credentials confidential, and enabling two-factor authentication where available.

5

Your Rights as an i8bet Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights regarding your personal data held by i8bet:

  • Right of Access: You have the right to request and receive a copy of the personal data we hold about you in a readable format.
  • Right to Rectification: You have the right to request the correction of any personal data that is inaccurate, incomplete, or out of date.
  • Right to Object to Processing: You have the right to object to the processing of your personal data under certain circumstances, particularly for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time — without affecting the lawfulness of any processing carried out prior to the withdrawal.
  • Right to Erasure (Within Certain Limits): You may request the deletion of your personal data under certain circumstances; however, such requests may be limited by our legal obligations to retain specific records for prescribed periods.

To exercise any of the above rights, please contact the privacy team i8bet via live chat on the platform or by email at support@i8bet.click by stating the type of right you wish to exercise and the relevant details. We will process your request within 14 working days.

Some data deletion requests may not be fully fulfilled if the data is required to meet legal obligations, resolve disputes, or enforce active agreements. In such cases, we will clearly explain the reasons why the request cannot be fully accommodated.
6

Cookies & Tracking Technologies

i8bet uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following types of cookies are used:

  • Strictly Necessary Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
  • Preference Cookies: Saving your preferences such as language, theme, and game settings so you do not have to reconfigure them each time you log in.
  • Analytics Cookies: Helps us understand how members use the platform — which pages are visited most frequently, where users encounter difficulties, and so on. This data is analysed in aggregate and does not identify individuals.
  • Security Cookies: Helps detect and prevent suspicious activity, such as login attempts from unfamiliar locations or unusual usage patterns.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality i8bet. Third-party cookies from the analytics providers we use only collect data within the context of platform usage i8bet and does not track your activity on other websites.

7

Data Retention Period

i8bet retain your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law. General data retention guidelines are as follows:

  • Active Account Data: Retained for as long as your account remains active on the i8bet platform. If your account has been inactive for 12 consecutive months, you will receive a notice before any action is taken.
  • Financial Transaction Records: Retained for a minimum of 7 years from the date of transaction, in accordance with Malaysian legal requirements on financial records and anti-money laundering (AML).
  • KYC (Know Your Customer) Records: Retained for a minimum of 5 years from the date of verification or the date of account closure, whichever is later.
  • Support Communication Logs: Retained for 3 years from the date of interaction for reference and dispute resolution purposes.
  • Technical Data (Server Logs): Retained for 90 days for security purposes and technical troubleshooting.

Once the retention period expires, data that is no longer required will be securely deleted using methods that ensure the data cannot be recovered.

8

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how i8bet handles your personal data, or if you wish to exercise any of your rights as outlined in Section 5, please contact us through the following channels:

  • Live Chat: Available directly within the i8bet platform – the fastest way to get a response in Bahasa Melayu.
  • Email: support@i8bet.click – for enquiries that require a more detailed written response. We will reply within 14 business days.
  • WhatsApp VIP: Gold VIP members and above may contact their dedicated VIP manager directly via WhatsApp for urgent privacy-related enquiries.

When submitting any privacy rights request, please clearly state: your full name, your i8bet account number (if applicable), the specific right you wish to exercise, and the full details of your request. This information is required to verify your identity and process your request accurately.

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia under the Ministry of Communications.

Support team i8bet Bahasa Melayu-speaking support is available 24 hours a day, seven days a week. We are ready to help you understand your privacy rights and process any related requests.
Your Privacy Rights at i8bet

Five fundamental rights you hold over your personal data on the i8bet platform

Right of Access

Request and receive a copy of all personal data we hold about you in a readable format.

Right to Rectification

Request the correction of any personal information that is inaccurate, incomplete, or out of date.

Right to Object

Object to the processing of your data for direct marketing purposes or in certain other circumstances.

Right to Withdraw

Withdraw your consent to data processing at any time without affecting any processing that took place prior to withdrawal.

Right to Erasure

Request the deletion of your personal data in certain circumstances, subject to applicable legal obligations.

i8bet Privacy Policy Summary – Key Points

  • Data is collected solely for purposes that are legitimate and relevant
  • Encryption 256-bit SSL for all data communications
  • Passwords are stored as cryptographic hash – unreadable
  • No sale of data to third parties for marketing
  • Full compliance with Malaysia PDPA 2010
  • Transaction records are retained minimum 7 years in accordance with the law
  • Privacy rights requests are processed within 14 working days
  • Cookies are used solely for platform functionality and analytics
  • Notice given before any material changes on this policy
  • Privacy support in Bahasa Melayu 24/7
PDPA 2010
256-bit SSL
Right to Data Access
24/7 BM Support
No Data Sales
FAQ – i8bet Privacy Policy

Answers to the most frequently asked questions about how i8bet handles members' personal data

When registering a new account at i8bet, we collect only the minimum information required — your full name, an active Malaysian phone number, and a password of your choice. You will also need to verify your phone number via an OTP code. Date of birth may be required for age verification (21 years and above). We do not request your IC number or bank details during initial registration — this additional information is only required when you make a large withdrawal request or go through a required KYC review. We consistently apply the principle of "minimum data collection" — we only collect data that is genuinely necessary.

i8bet does not store your credit or debit card numbers directly, as we do not process credit card payments. For FPX transactions (Maybank2u, CIMB Clicks, and others), the payment process takes place entirely on your bank's website — i8bet only receives confirmation that the transaction was successful and does not view or store your banking login credentials. For eWallets such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow, we store your phone number or eWallet account ID as a reference to facilitate withdrawals — this information is encrypted and securely stored within our systems.

Yes, you can submit a data deletion request to i8bet via live chat or email at support@i8bet.click. However, a complete deletion of all your data may not be possible in every case. This is because i8bet is subject to Malaysian legal obligations requiring financial records to be retained for a minimum of 7 years under anti-money laundering (AML) requirements. Financial transaction records associated with your account cannot be deleted during the legally mandated retention period, even upon request. That said, once your account is closed and the mandatory retention period has expired, all remaining data will be securely deleted. We will clearly explain which data can be deleted, which cannot, and the reasons why.

i8bet only uses your contact information (phone number) to send communications directly related to our services – such as transaction notifications, i8bet promotional reminders, account updates, and information about your bonuses and VIP rewards. We do not use your data for third-party advertising or share your contact details with external advertisers. If you prefer not to receive promotional communications from i8bet (such as bonus and new promotion notifications), you can opt out via your account settings or by informing our support team. However, important notifications relating to account security and financial transactions cannot be disabled, as they are necessary for the protection of your account.
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Enquiries or Complaints Regarding Personal Data Privacy

If you have any questions, concerns, or complaints regarding the i8bet Privacy Policy or how your personal data is handled, please contact our team via live chat within the platform or by email at support@i8bet.click. We also encourage you to review Terms & Conditions us for information that supplements this Privacy Policy. Responses to privacy enquiries are typically provided within 14 business days.

Malaysian Payment Methods

All transactions are processed securely through trusted Malaysian local payment methods.

FPX – Maybank2u CIMB Clicks Touch 'n Go eWallet GrabPay Boost ShopeePay DuitNow

All transactions are secured with 256-bit SSL encryption. Payment details are fully protected in accordance with Malaysia's PDPA 2010.

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Your Data Is Safe at i8bet – Register with Confidence!

I8bet protects your privacy to the highest industry security standards. Register for free today and enjoy over 1,000 casino games with the peace of mind that your data is always safe with us.

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256-bit SSL PDPA Compliant No Data Sales 24/7 BM Support

Play responsibly. For assistance, visit Responsible Gaming us. For those aged 21 and above only.

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